Privacy policy
Your family's information is personal. Here's how we look after it.
Gold Star Therapy (ABN 69 681 982 918) is committed to protecting the privacy of the children, young people, families and professionals we work with. We handle personal and health information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles and the NSW Health Records and Information Privacy Act 2002.
What we collect
- Contact details for parents, carers, referrers and job applicants
- Information about your child, such as name, date of birth and funding details
- Health and developmental information needed to provide therapy
- Information you send through our enquiry, referral and careers forms, including uploaded documents
How we use it
- To respond to enquiries and referrals
- To provide, plan and review therapy services
- To communicate with you about appointments and progress
- To meet funding, legal and professional requirements
- To consider job applicants for current and future roles
We do not sell personal information or use health information for marketing.
Disclosure
We share information only with your consent, or where permitted or required by law. With your consent, this may include your child's GP, paediatrician, school, other therapists, plan managers or the NDIA.
Storage and security
Website form submissions are delivered securely to our team using our website host's form service. We take reasonable steps to protect information from misuse, loss and unauthorised access, and we keep health records for as long as the law requires.
Access and correction
You can ask to access or correct the information we hold about you or your child by contacting us. We'll respond within a reasonable time.
Questions and complaints
Contact us on 1300 461 195 or admin@goldstartherapy.com.au. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au (opens in a new tab).